Privacy Policy for Outback Kitchens & Cabinetry
Outback Kitchens & Cabinetry is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and manage your personal information in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth).
1. Collection of Personal Information
We collect personal information that is reasonably necessary for us to provide our services and conduct our business operations. The types of personal information we may collect include:
- Contact Information: Such as your name, address, phone number, and email address, when you inquire about our services, request a quote, or place an order.
- Project Details: Information about your kitchen design preferences, measurements, budget, and other specifics related to custom kitchen design, cabinet manufacturing, kitchen installation, benchtops, splashbacks, renovations, or commercial fit-out projects.
- Payment Information: Necessary for processing payments for our services (though we typically do not store full payment card details on our systems).
- Communications: Records of your interactions with us, including phone calls, emails, and online inquiries.
We collect this information directly from you when you interact with our staff, visit our premises, use our online inquiry forms, or engage with us through other communication channels.
2. Use of Personal Information
We use the personal information we collect for the following purposes:
- To provide you with our products and services, including custom kitchen design, cabinet manufacturing, installation, benchtops, splashbacks, renovations, and commercial fit-outs.
- To respond to your inquiries, provide quotes, and communicate with you about your projects.
- To process transactions and manage your accounts.
- To improve our services and understand customer needs.
- For internal record keeping and administrative purposes.
- To comply with our legal obligations.
3. Disclosure of Personal Information
We may disclose your personal information to third parties where necessary for the provision of our services or as required by law. This may include:
- Contractors and sub-contractors involved in the manufacturing or installation process (e.g., installers, electricians, plumbers as needed for a complete kitchen project).
- Suppliers of materials directly related to your project (e.g., benchtops, appliances).
- Professional advisors, such as accountants or lawyers.
- Government and regulatory authorities as required by law.
We take reasonable steps to ensure that third parties to whom we disclose personal information are bound by privacy obligations consistent with Australian privacy laws.
4. Data Security
Outback Kitchens & Cabinetry takes reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorized access, modification, or disclosure. This includes physical, electronic, and procedural safeguards. While we strive to protect your personal information, we cannot guarantee its absolute security.
5. Accessing and Correcting Your Personal Information
You have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies. To do so, please contact us using the details below. We may require you to verify your identity before granting access or making corrections.
6. Cookies and Website Data
While our site does not use cookies for tracking personal information directly, we may use standard website analytics tools that collect aggregated, non-identifiable information about website traffic and usage patterns to improve our online presence. This data does not identify individual users.
7. Complaints
If you have a complaint about how we have handled your personal information, please contact us in writing. We will investigate your complaint and respond to you within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on our site.
9. Contact Us
For any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at:
Outback Kitchens & Cabinetry
14 Waratah Drive,
Port Melbourne, Victoria, 3207
Australia